Consumer complaint

National Consumer Helpline has launched its web site with online complaint handling system for providing an interface between consumers and brands / companies under convergence with NCH which would facilitate the escalation and resolution of the consumer complaints directly through the web.

This system provides a platform where consumers and companies can interact with each other virtually. Complaints logged by consumers can directly be seen by the companies and then companies can put their remarks and resolutions, which are accessible to the consumers.


Arrange the complaint in the below mentioned order

  • Table of Content giving the page number of each document.
  • Complaint giving details of the grievance, in sequential order, ground on which relief is claimed and the relief amount
  • Complaint must be signed by the Complainant.
  • Either appear before the Forum yourself or ask a close relative or an advocate to do so
  • If an advocate is to appear, enclose a Vakalatnama. By enclosing a Vakalatnama your advocate will do all the paperwork and attends the hearing.